Nulia, a productivity app designed to help organizations get the most out of Microsoft 365, came to us because their users needed an improved experience. Nulia works by observing users’ habits then producing skill scores and personalized plans for improving those skills. Our mission was to help users interpret and act on these scores.
- UX Design
- UI Design
1. Create an easy to understand system for communicating user scores and delivering clear recommendations for improvement.
2. Redesign the user interface so users know what actionable steps they can take to master essential workplace technologies.
We collaborated closely with Nulia to overhaul the platform’s user experience (UX) and user interfaces (UI) to address two user pain points: transparency and feedback.
Mapping a Clear Path for User Success
We identified the pain points in Nulia's user journey and set high-level goals for reworking them. With a focus on restructuring key pages to better guide users, we transformed Nulia's Pathways page into a dashboard for easy performance tracking, and overhauled the Skills Detail to include a more comprehensive view of a user's goals and achievements.
Demystifying the Dashboard
Our new reporting configuration presents progress and evaluation data in a way that feels helpful, digestible, and actionable.
Activity summaries illustrate progress, achievements, and skill maintenance through a reimagined color, icon, and badge system to focus and motivate users.
Meet Your Personal Trainer
Customized recommendations provide tips and techniques for mastering new skills and redirect users to the appropriate Office 365 location to put them into practice.
Twenty Ideas worked with us to design and build an attractive, crisp, and engaging user experience that unlocked the full potential of our product by helping us better connect with our users.
Chief Technology Officer
Bite-Sized Goals, Big Gains
We identified actionable components within each proficiency area to help users better understand and gradually improve their Nulia skill scores.
Skills page shows a user’s progress through individual competencies to support mastery of self-assigned goals and manager-assigned proficiency outcomes.
Practice activities linked to each skill offer guidance through narrative, video, and audio formats to support different learning styles.
Oversight with Insight
The new Manager Insight Panel gives leaders the ability to efficiently monitor and guide team members' progress.
Set the Bar
Assignment menu lets leaders guide, motivate, and monitor team member performance by setting new goals aligned with an employee’s roles and projects.
The Nudge Factor
Customized “hints” allow managers to deliver personalized tips to help team members overcome roadblocks and achieve assigned outcomes.