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Open laptop displaying progress report screen from Nulia Works productivity enhancement platform.

Nulia

Empowering Productivity

We helped Nulia Works perfect a platform that provides Office 365 users with personalized guidance for enhancing workplace productivity and success.

What

  • UX/UI Design
  • Development

Specialties

  • ML Engine Integration
  • HIPAA Compliance Support

Where

  • Web
User activity screen from Nulia Microsoft Office productivity enablement platform.
Apple monitor displaying badge and achievement screen from Nulia Microsoft Office Suite productivity enhancement app.

Product Background

Making the most of workplace software

When it comes to innovative digital tools for the office, employers have no shortage of options—but on average, employees use only half the relevant software available to them, resulting in lost efficiency and wasted tech budgets. Enter Nulia, a productivity ninja software designed to help organizations optimize their use of one of the world’s most ubiquitous digital work suites: Microsoft Office 365.

Nulia observes users' habits, scores their skills, and creates personalized plans for improving performance. Unfortunately, Nulia users were struggling to understand how to interpret and act on the feedback they received through the platform.

Objective

Show-and-tell to excel

We collaborated with Nulia to overhaul the platform’s UX and UI to address two user pain points: transparency and feedback. We created an easy-to-understand system for communicating and explaining user scores, and we redesigned Nulia’s UI to point users toward actionable steps for mastering essential workplace technologies.

Tablet and mobile phone showing screens from Nulia productivity enablement platform for Microsoft 365.
Collage of three images about Nulia, including progress screens, hands typing on laptop, and Nulia logo.

Process

Redrawing the map to success

We identified the pain points in Nulia's user journey and set high-level goals for reworking them. With a focus on restructuring key pages to better guide users, we transformed Nulia's Pathways page into a dashboard for easy performance tracking and overhauled the Skills Detail to include a more comprehensive view of a user's goals and achievements.

Solution

Demystifying the dashboard

Our new reporting configuration presents progress and evaluation data in a way that feels helpful, digestible, and actionable. Activity summaries illustrate progress, achievements, and skill maintenance through a reimagined color, icon, and badge system to focus and motivate users. Customized recommendations provide tips and techniques for gaining new skills and redirect users to the appropriate Office 365 location to practice them.

Outcomes screen from the Nulia Microsoft productivity enablement platform.
Nulia Works productivity enablement platform user progress dashboard.

Solution

Bite-sized goals, big gains

We identified actionable components within each proficiency area to help users better understand their Nulia skill scores. The Skills page shows a user’s progress through individual competencies to support mastery of self-assigned goals and manager-assigned proficiency outcomes.

Solution

Skill drills

Showing performance metrics provides users with valuable information, but only if they know how to act on it. Practice activities linked to each skill offer guidance through narrative, video, and audio formats to support different learning styles.

Skill exercises screen from Nulia Works Microsoft 365 productivity platform.

Solution

Oversight with insight

The new Manager Insight Panel gives leaders the ability to efficiently monitor and guide team members' progress. The Assignment Menu lets leaders guide and monitor team member performance by setting new goals aligned with an employee’s roles and projects.

Admin user goal assignment screen from Nulia Works Microsoft 365 productivity enhancement app.

Solution

The “nudge” factor

Good managers need ways to help keep team members on-track and motivated as they pursue their productivity goals. Customized “hints” allow managers to deliver personalized tips to help team members overcome roadblocks and achieve assigned outcomes.

Send hint screen from admin user portal of Nulia Works Office 365 productivity platform.

A new market splash

With a UX and UI designed to supercharge user success, Nulia was able to transition its platform from its small-scale beta testing phase into a full and successful market roll-out. It was named the “Modern Workplace: Apps & Solutions for Microsoft Teams Partner of the Year” in July 2020, and has since secured partnerships with dozens of workplace productivity innovators to empower teams across the globe.

Success

Testimonials

Twenty Ideas designed and built a useful, engaging, and beautiful user experience that unlocked the full potential of our product by helping us better connect with our users.

Cary Torkelson

CTO at Nulia

Featured Technologies

React Native: iOS And Android

  • TypeScript
  • RESTful API Integration
  • WCAG Support

.NET Framework

  • C#
  • IdentityServer
  • Teams App Integration

DevOps

  • Microsoft Azure
  • CI/CD and Automated Build
  • Sentry

Analytics: Google Analytics

    WCAG 2.1 AA Compliance Support