Infectious disease can be a nightmare for companies and their people. Public health expert Dr. Charity Dean (cited for her pandemic prescience in Michael Lewis’s book The Premonition) and her team at PHC Global set out to create a leading-edge digital solution to provide unprecedented risk monitoring, forecasting, assessment, planning, and communication capabilities – empowering organizations to weather future bio threats successfully.

We worked with PHC Global’s data scientists to connect their sophisticated data-streaming bio risk analysis engine with a newly built, custom-designed frontend. This complex integration became the backbone of PHC’s product, funneling the platform’s real-time probability calculations into actionable recommendations for event planning, travel, exposure response, and more.

We helped PHC Global reimagine their platform’s design system, optimizing it for clarity, accessibility, and market resonance. We also helped create new patterns and elements to support feature expansion, such as the inclusion of influenza infection rate data (alongside the original Covid-19 monitoring).

Timely, accurate, and clear information is key to crisis response. We designed a gated content management system to securely host health news updates and best-practice guidance, including a “Critical Threats” page activated by high impact bio risk events and dedicated to providing real-time updates and practical resources for risk managers, such as mitigation strategies, quarantine procedure recommendations, and more.

Customizable notifications let users closely monitor their organization’s most relevant locations, threat categories, and other key risk factors – keeping critical updates highly visible, accessible, and digestible to support fast, informed decision-making in high-stakes situations.

Building on PHC Global’s insider expertise and pre-launch market research, we facilitated product discovery throughout the design and development process to help inform feature prioritization and market strategy. These initiatives included organizing and conducting interviews with frontline risk mitigation managers in a variety of roles and sectors, which we compiled into user personas that offered insights into target customers’ needs, preferences, concerns, and abilities.

We helped design and develop a new Workforce Planning Tool driven by PHC Global’s advanced monitoring and analysis engine, empowering decision-makers to anticipate bio threat effects on employee absenteeism up to five weeks in the future and proactively adjust operations to minimize negative impacts.